Return Policy
Return Policy
Thank you for shopping at Tuxodo®
If you are not entirely satisfied with your purchase, we’re here to help!
Returns
- Our return policy lasts 14 days. If 14 days have gone by since you received the item, we cannot offer you a refund or exchange, unfortunately. (Note: For some products, you may find promotional return periods of 30 or 90 days.)
- To be eligible for a return, your item(s) must be unused in the same condition that you received it and be in the original packing.
- Your item must be sent back to us in original packaging to the address we provide.
For all Order Return inquiries, please email info@tuxodo.com
Damaged/Missing Items
If for some reason your order arrived damaged or contained missing items, we will be happy to provide you with a replacement ASAP. Please contact our support team to make the Damaged/Missing Item Claim. When you email us be sure to put Damaged/Missing Item Claim in the subject email so we can tend to this ASAP!
Sample Scenarios
If our shipping carrier or post office cannot confirm the item was delivered. You need to contact us and report it, we will then make the arrangements to send you another one or refund ASAP.
If the package was delivered to the exact same address the buyer provided us with and it was the wrong address entered by mistake, we won’t be able to be held responsible for that mistake.
However we always like to take care of our customers, so if this mistake was to happen on your behalf we will work with you to ensure you still get your item at a discounted rate! However this is at our customer support team's discretion, so please double-check the shipping address whenever you are inserting your information at checkout. If you feel you have made an address error CONTACT US IMMEDIATELY so we can get it taken care of prior to processing the order.
If the courier has marked your package as delivered, but you have not received it, we recommend contacting the courier service directly to resolve the issue. As the seller, we do not have direct control over the operations of courier companies.
Unfortunately, we are unable to determine the exact reason for this situation. Possible scenarios include:
- The package may have been received by someone else at the delivery address.
- The package may have been picked up by a neighbor.
- The package may have been stolen.
Note: We cannot guarantee the security level of your location, as this is beyond our control. To prevent such issues, we encourage you to ensure the safety of your property and consider using cameras for added security.
While we cannot offer a refund or replacement for such cases, we value our customers and their satisfaction. As a gesture of goodwill, we may offer the option to repurchase the product at a discounted rate.
We appreciate your understanding and encourage you to reach out to our customer support team for further assistance or inquiries.
Don't hesitate to contact us anytime, we provide some of the best customer service an online store can provide! We also pride ourselves in our professionalism and fast response times with our 24/7/365 email support!
Refunds
Once we receive your item(s) in the condition and manner stated above, we will process your refund immediately and notify you at that time. We will only initiate a refund to the same payment method used to make your purchase. Once the credit is processed, it will generally reflect in your payment account within 5-10 days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you bought the item on a free shipping promotion you are still subject to cover the necessary shipping on the item.
Sale Items
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded or canceled. If you have any questions please don't hesitate to contact us at Store Email